Site Content

You may not, under any condition, copy or redistribute any content from this site without our written permission. We reserve all rights concerning the site content, images, concept and design.

Product Information

Please keep in mind that Mother Nature is responsible for the manufacture of any of the wood, stone or other natural products that we sell. We cannot re-engineer nature for you. We will not sell you anything that has an obvious defect.

Payment

We currently use Paypal for all transactions, which gives you the choice of payment method: cash, bank card or credit card. You do not need a Paypal account to pay through Paypal. Other arrangements can be made by contacting us.

Product Substitution

If a particular item is out of stock we will notify you of that fact when your order is placed. You will have the choice of selecting another item, having us make a near-duplicate item or canceling your order.

Warranty

All items may be returned within the first 30 days after purchase for exchange. All items must be in perfect condition.

Your pen is warranted against defects for 3 YEARS. Defects do not include bark incursions, voids or other naturally occurring elements of the wood or other material. These are inherent in the selection of a natural material and we have enhanced their beauty.

At any time during the three years should your pen not function as intended, simply contact us for return authorization. We will refund, repair or replace (at our discretion) your pen. Postage will be paid by us.

This warranty does not extend to ink cartridges, refills or pencil leads which are consumed through use. We offer additional ink, refills and leads which should be purchased at the same time as your pen!

Repairs

If you accidentally damage your pen or require work on it, please contact us before you send it to us. We will give you a "best guess" cost for repair based on your description of the work required. Upon receipt of your pen, if the actual cost of the work is more than 30% higher than quoted, you will be notified prior to work commencing. At that point you may authorize the work or ask for the return of your pen. For repairs, postage both ways is the responsibility of the owner of the pen.

Site Images

We go to great lengths to illustrate our products as accurately as possible. However, please be aware that the software that you use and/or the monitor you have may not accurately display the image colors. Wood is not something that we can manufacture and Mother Nature does have a way of changing the 'norm'. We make every attempt to provide you with the best wood that is available.

Special Note

All images contained in this website are copyrighted and are the sole property of Maggie Lake Woodworks except as otherwise noted. These images are not to be sold, transferred, copied or used by any other party and are only available with permission from Maggie Lake Woodworks. For permission, simply contact us.

Site Discrepancies and Errors

We strive to keep the content of our site accurate. Due to the size of our site there may be inadvertent discrepancies from time to time. In the event of discrepancies concerning products, pricing, descriptions, or availability, the sale will be voided by us and you will be contacted.

Unreasonable Orders

We reserve the right to decline any order which we deem unreasonable